Privacy Policy

1. Overview

MVMD Services LLC ("MVMD," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request a flooring estimate, or otherwise contact us through the website.

By using this website or submitting information through it, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

2. Information We Collect

Information you provide

We may collect information that you voluntarily provide when requesting an estimate or contacting us, including:

• Your full name.
• Your telephone number.
• Your email address.
• Your ZIP code or service location.
• The type of flooring service you are interested in.
• Project details or other information included in your message.

Information collected automatically

When you access the website, limited technical information may be processed automatically by the website, hosting infrastructure, or security systems. This may include your IP address, browser type, device type, operating system, referring page, pages visited, and the date and time of your visit.

3. How We Use Information

We may use information collected through this website to:

• Respond to questions and estimate requests.
• Contact you by telephone, text message, or email regarding your flooring project.
• Schedule an on-site evaluation.
• Prepare and discuss a project-specific estimate.
• Provide requested flooring installation or remodeling services.
• Operate, maintain, secure, and improve the website.
• Prevent spam, fraud, misuse, or other harmful activity.
• Comply with applicable legal obligations and protect our rights.

Submitting an estimate request does not create a service contract. Project scope, pricing, scheduling, and payment terms are confirmed separately.

4. Calls, Text Messages, and Emails

If you provide your contact information, MVMD Services LLC may use it to respond to your request and communicate about the services you asked about. Message and data rates may apply to text messages depending on your mobile carrier and plan.

You may ask us to stop non-essential communications at any time by replying to a message, calling us, or emailing us using the contact information below. Service-related communications may still be necessary when you have an active project or pending request.

5. How We Share Information

We do not sell or rent personal information submitted through this website. We may disclose information only when reasonably necessary in the following circumstances:

• Service providers: To vendors that support website hosting, security, communications, or other business operations, subject to their applicable obligations.
• Legal requirements: When disclosure is required by law, legal process, or a valid government request.
• Protection of rights: When reasonably necessary to protect MVMD Services LLC, our customers, or others from fraud, harm, misuse, or security threats.
• Business changes: In connection with a merger, sale, reorganization, or transfer of all or part of the business, subject to applicable law.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies that support essential website functions, security, performance, and user experience. Cookies are small files stored on your device by a website.

If analytics or advertising measurement tools are enabled, those tools may use cookies or similar technologies to understand website activity or measure marketing performance. You can usually control cookies through your browser settings. Disabling some cookies may affect how the website functions.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, enforce agreements, and meet legal or operational requirements. Retention periods may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

9. Children's Privacy

This website is intended for homeowners and other adults seeking flooring services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information, please contact us so we can review and, when appropriate, delete it.

10. Third-Party Links

This website may contain links to third-party websites or platforms. MVMD Services LLC does not control and is not responsible for the privacy, security, content, or practices of third parties. We encourage you to review the privacy policies of any external website you visit.

11. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you previously submitted through the website. We may need to verify your identity before completing a request, and we may retain certain information when required or permitted by law.

You may also manage cookies through your browser settings and opt out of non-essential marketing communications by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business practices, or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.